Planning & execution, budget management, risk mitigation, stakeholder communication
VMware, Windows Server, Linux, Azure cloud, VBScript automation, AI tools
Cross-functional team management, vendor relations, change management, mentoring
Agile & Scrum, DevOps, PRINCE2, incident management, continuous improvement
Managed five HPE NonStop system migrations for Mercedes-Benz AG across Germany, China, and US - all delivered on schedule and within budget
Coordinated parallel projects while maintaining quality and meeting tight deadlines
Achieved zero downtime during critical backup system migrations in Europe and South Africa
Managed annual vendor contracts and procurement processes, including complex software contract novations from Mercedes-Benz AG to Infosys
Led diverse international stakeholder teams in fully remote environment
Led server build and decommissioning projects for Deutsche Bank, coordinating across multiple teams and shared resources
Created standardized decommissioning procedures, improving process consistency across teams
Served as Security Coordinator, conducting vulnerability scans (Nessus, Qualys) and coordinating remediation efforts
Acted as Change Assurance Manager, leading weekly Change Advisory Board meetings and enforcing change management processes
Coordinated between project managers, technical teams, and stakeholders to ensure successful project delivery
Took planned career break to provide full-time family care
Led 3-person DevOps support team for Microsoft's Visual Studio Team Services, deploying Azure infrastructure across global data centers
Served as Directly Responsible Individual (DRI) for high-severity incidents, managing incident response and service recovery
Performed root cause analysis after incidents and worked with development teams to address technical debt
Led Agile practices including daily stand-ups and sprint planning
Prepared weekly service performance reports and presented insights in Live Site meetings
Managed Windows server maintenance and disk space administration for Bank of America systems
Ensured compliance with security protocols while resolving system issues and maintaining uptime
Managed Windows server infrastructure for Marathon Oil across US, Russia, and Middle East
Developed VBScript automation tools that reduced printer-related tickets by 40% and system crashes by 30%
Handled high-severity incidents and coordinated server upgrades for 24x7 operations
Provided Windows server support for JPMorgan Chase, resolving critical issues in high-pressure 24x7 environment
Advanced from customer support to global system administration role
Served as Incident Manager for AstraZeneca account, overseeing critical incidents and 24x7 shift operations
Managed server infrastructure supporting systems in 34 countries
Automated routine tasks using VBScript to improve operational efficiency
Provided technical support for broadband and dial-up internet services to international customers